Your property in car sat navs and Waze: how to fix your listing in HERE, TomTom and Waze (2026)

Updated: 10 November 2026

Many guests arrive by car, often a rental, and follow the built-in sat nav or Waze rather than Google Maps. If your listing is missing or the arrival point leads to the back street, the guest arrives late or not at all. This guide sums up what the official HERE, TomTom and Waze help pages say today, checked on 10 November 2026, and flags what we could not confirm. We found no closure notice for any of these channels.

The short answer

The essentials:

HERE: fix an existing place with «Suggest an edit» in the HERE WeGo app; to add a new one, HERE points to its Map Creator editor (HERE account) or to the app support email.
TomTom: use MapShare Reporter (www.tomtom.com/mapshare/tools) with a TomTom account; you can add, update or move a point of interest.
Waze: add or edit the place in the app (Report > Place) or with the Waze Map Editor (waze.com/editor). Volunteer editors review it.
Official timings: Map Creator «usually takes a few weeks»; TomTom «a few days or a few weeks», then the sat nav map update; Waze publishes the map «approximately once a day» but gives no review time for a place.
None of these help pages mentions a fee; they only ask for an account or the app. None literally says «free».

Why the arrival point matters

For guests arriving by car:

In HERE, a place has a routing point or «Access Location»: HERE says it is «where routing connects the place to the road network». If it sits on the wrong road, the sat nav guides there.
A farmhouse, a rural cottage or a hotel entered from another street are the classic cases: the street number may be on one road and the car access on another.
Which map provider each car brand or rental company uses: not confirmed. That is why it pays to check all three.
Waze does not let you add places from Android Auto, Android Automotive or CarPlay: do it on the phone.

HERE: HERE WeGo and Map Creator

According to HERE's help pages:

Fix a place that already exists: open HERE WeGo, tap the place on the map or search for it, choose «Suggest an edit» and type the change.
Add a new place: HERE recommends Map Creator (mapcreator.here.com), «the crowd sourcing map editor from HERE», or writing to app support.
Map Creator needs a HERE account; you can add or update places, move the display point to the entrance and slide the routing point along the road guests arrive on.
Everything is verified before it goes in, with automated checks and manual review. Timing: it «usually takes a few weeks», depending on the data type and product.
For companies there is also an embedded editor and a map feedback API, meant for apps and bulk submissions, not for a single property.

TomTom: MapShare Reporter

According to TomTom's help:

MapShare Reporter is «an online application for reporting changes to TomTom maps»; it works on phone, tablet or computer.
Steps: sign in with your TomTom account, search for the location, click it on the map, choose the report type, add details and submit.
You can add, update or remove a point of interest, and in the new interface drag the icon to the correct location.
Timing: depending on the change, «within a few days or a few weeks»; after that it may take time to reach each sat nav's map update.
TomTom has a separate form for customers of its developer platform; for a property, the channel named in the general help is MapShare Reporter.

Waze: the app and the Waze Map Editor

According to Waze help:

Add from the app: Report, swipe up for the full menu, Place, take a photo, name, category and house number.
Edit an existing place: search for it, tap it, More, Edit, make the changes and Done.
Photos: a clear outside shot of the place only, no recognisable faces or readable licence plates; interiors are generally not accepted. Do not use the «residential place» option for a business.
The community of volunteer map editors reviews it and you get an email with the decision. Review time: not confirmed.
The Waze Map Editor gives you more control over the details; if the area is locked, you suggest the edit and a local editor reviews it. Whether it lets you set a place entry point: not confirmed in the official help.

A practical order

An hour well spent:

Look up your property in HERE WeGo, MapShare Reporter and Waze, and ask each for a route to it to see where it ends.
Fix the name, category and, above all, the location and arrival point. Use the same entrance coordinates everywhere.
For entrance coordinates and Plus Codes in Google Maps and Apple Maps, see our guide iquota.io/plus-codes-coordinates-entrance-rural-property-google-maps-apple-maps-2026.
For OpenStreetMap, used by many other apps, see iquota.io/openstreetmap-hotel-listing-free-2026.
Put the entrance coordinates and a note on the last stretch of road in your booking confirmation email.

How iQuota helps

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Frequently asked questions

Does it cost money to fix my listing in HERE, TomTom or Waze?

None of the official help pages we read mentions a fee: they ask for a HERE or TomTom account, or the Waze app. They do not literally say it is free either.

How long until the change shows?

HERE Map Creator: usually a few weeks. TomTom: a few days or a few weeks, then the sat nav map update. Waze publishes the map approximately once a day, after a volunteer editor's review.

Does Map Creator still exist?

Yes: on 10 November 2026 the HERE knowledge base recommends it for manual corrections by individuals. We found no closure notice.

What is the routing point?

In HERE, the point where routing connects the place to the road. If it is wrong, the sat nav takes guests to another road even if the icon is right.

Can I add my hotel to Waze from the car?

Not from Android Auto, Android Automotive or CarPlay, according to Waze help. Use the phone app or the Waze Map Editor.

Sources

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