What information to leave guests at your property: house manual, emergency numbers, rules and languages (Spain, Portugal, Italy and Greece, 2026)

Updated: 9 November 2026

Guests arrive tired and want to know three things: how the place works, who to call and what the rules are. Some of this is mandatory. We read the official rules and guides for Andalusia, Portugal, Italy and Greece (links at the end). We separate obligations from good practice. Where we could not confirm something we say so. This is not legal advice: check with your adviser.

Andalusia: holiday homes (Decree 28/2016)

We read the regional government's consolidated text and its consumer-service summary:

Art. 6.2: a phone number answered 24 hours a day.
Official complaint forms («Hojas de Quejas y Reclamaciones») and a notice announcing them in a visible place inside the home.
Tell guests the building's community rules.
Local tourist information, on paper or digital: leisure, restaurants, shops, parking, medical services, transport and a map.
Instructions for appliances and other devices that need them.
A first aid kit.
The Andalusian Tourism Register code goes on the payment receipt.
Languages: we found no language requirement in the decree.

Andalusia: hotels (Decree-Law 13/2020)

Art. 13: a plaque with the hotel's classification outside the main entrance.
Art. 21.4: accepted payment methods displayed in a visible place at the entrance.
Art. 25.2: the house rules («reglamento de régimen interior») displayed at least in Spanish and English, visible and easy to reach. And on your website, if you have one.
A displayed price list: we did not find it in what we read; we do not claim it.

Andalusia: the complaint-forms notice

According to the regional consumer service:

A permanent, visible and legible notice at the entrance, exit and customer desk.
Minimum A4 size, letters at least 0.7 cm high and a QR code.
The form is handed over free and on the spot.
For the online route, register with Hoj@ Empresas.

Portugal: the information book

According to Turismo de Portugal's official guide to local accommodation (2021):

Every local accommodation must have one («livro de informações»).
In Portuguese, English and at least two other foreign languages.
It explains how things work and the rules: recycling and rubbish, appliances, noise so neighbours are not disturbed, and the manager's phone number.
In buildings with a condominium, also the condominium rules.
Up to 10 guests: 112 displayed visibly, plus an accessible extinguisher, fire blanket and first aid kit.
Complaints book («Livro de Reclamações») on paper and online, with a visible notice.
The guide dates from 2021. We have not compared later legal changes.

Italy: the CIN and the price table

The CIN (national identification code) must be displayed outside the building and in every listing (art. 13-ter of Decree-Law 145/2023, per an Emilia-Romagna regional circular).
Failing to display it carries a fine of EUR 500 to 5,000.
Gas and carbon monoxide detectors, and extinguishers: one per 200 m² or fraction, at least one per floor.
Tuscany: the Comune di Sesto Fiorentino describes an annual table of maximum prices displayed at reception on the regional form. It cites the previous regional law (86/2016); we have not checked it against Regional Law 61/2024.
Mandatory languages: not verified.

Greece: AMA and emergency guide

According to AADE, the AMA (registry number) must appear visibly in every listing. It says nothing about notices inside the home.
A Ministry of Tourism letter summarising Law 5170/2025 lists, from 1-10-2025: extinguishers, smoke detectors, escape signage, a first aid kit and a guide with emergency phone numbers.
Exact article and languages: not verified.

112, in every country

The European Commission says 112 is the European emergency number: free across the EU, from landlines and mobiles. Many operators also answer in English or French. Always include it, even if your local rules do not ask for it.

House manual: good practice (not an obligation)

One page with the essentials: wifi, checkout time, keys, rubbish, noise and how to reach you.
The exact address written out, to read aloud in an emergency.
112, your 24-hour number and the nearest health centre or pharmacy.
On paper inside the property and digital (a QR code or link) before arrival.
In your guests' languages. At least yours and English.
Review it every season.

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Frequently asked questions

What must I leave guests in a holiday home in Andalusia?

A 24-hour phone number, complaint forms with a visible notice, community rules, tourist information, appliance instructions and a first aid kit (Decree 28/2016).

Which languages must Portugal's information book use?

Portuguese, English and at least two other foreign languages, according to Turismo de Portugal's official guide.

Do I have to display 112 at my property?

In Portugal, yes, for properties up to 10 guests. Elsewhere it is good practice: it is free across the EU.

Sources

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